The Client Exit Interviews (CEIs) were conducted to explore and analyse the 'on the spot' understanding, experiences and comments on the services the receivers got. The available services, health staff behaviour, quality, cost and privileges were the main areas of interview. All interviews took place when they were leaving the health facility premises. Altogether 320 service receivers were planned to interview. The interviews were intended among deliveries (18), ante natal care (10), post natal care (7) and comprehensive abortion care (5) from each district whereas the research team was able to interview 316 clients. The comprehensive abortion care patient could not be available as of target, because some of them wanted to keep their treatment secret and some did not want to respond. The other interviews were short and took about half an hour. Checklist is provided in Annex 5.
Table 3: Proportion of CEI respondents by social groups | ||
Social group | % of CEI respondents | % of Total population |
BC | 36 | 35 |
RAJ | 3 | 5 |
DAJ | 24 | 30 |
Dalits | 21 | 12 |
Other excluded group | 11 | 13 |
Religious minorities | 5 | 5 |
Interestingly, the distribution of CEIs fairly represented the percentage of district population (Table 3). The selection of the respondents was random but their representation by social groups appeared to be roughly proportionate except Dalits and DAJ. The table indicates that the higher proportion of Dalit women came for seeking care against somehow lower proportion of DAJs. This can not be the sole indicator of the care seeking behaviour but helps to understand the visit trend in the local health facilities.
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